Refund Policy

Who takes the payment

Every purchase is sold and billed by Dodo Payments, the merchant of record. Refunds are paid by Dodo to the method you paid with. Nakhatra reviews the request and tells Dodo; how long the money takes to reach you depends on Dodo and your bank.

Cancelling a monthly plan

• Open the Credits page on the website and choose Cancel plan. Cancelling stops the next renewal. It does not refund the month you have already paid for, and you keep that month's credits until they expire.
• You can undo a cancellation any time before the paid month ends.
• Your card and invoices are in Dodo's customer portal, linked from the Credits page.

Asking for a refund

Email support@nakhatra.com from the address on your account, with the order or receipt and what went wrong. We review each request by hand and reply by email.

We decide refunds case by case. We are more likely to refund a payment that was charged in error, charged twice, or that failed to deliver the credits, than one where the credits were already used. Nothing on this page limits any right you have under the law where you live.

What happens to your credits

• When a payment is refunded, the credits it granted are taken back, and so are any bonus credits that came with it.
• Only unspent credits can be taken back. Credits you have already used are not recovered, and refunds are made for the full payment.
• If a purchase fails or is cancelled before payment, no credits are granted and nothing is charged.

Disputes and chargebacks

Please contact us first; we would rather fix it directly. If you dispute a payment with your bank or card issuer, the dispute is handled through Dodo. A dispute that is lost is treated like a refund: the credits from that payment are taken back.

Related

See the Terms of Service for how credits and subscriptions work.